Alarm Response Service
24/7 monitoring with rapid dispatch the moment your alarm triggers.
Since 1985
Nearly 40 years protecting Houston
Licensed Officers
Texas-commissioned & vetted
In-House Dispatch
24/7 — not a call center
Same-Day Ready
Standby officers for urgent needs
What you get with Alarm Response Service
A triggered alarm is only useful if someone responds fast. Our 24/7 alarm response division works closely with your alarm system company to respond quickly to any alarm activation. Our Houston alarm response officers are trained to determine the cause of the alarm, inspect the facility, secure the premises, and provide a report afterward.
When an alarm at your property is triggered, our dispatch team is notified immediately and sends the nearest available officer to your location. We dispatch alarm response calls to the nearest patrol officer in our fleet, who can generally arrive at your property within minutes of receiving the dispatch. Our service is faster than waiting for police, and our patrol fleet allows us to respond to alarm calls as fast as anyone in town.
Clients that typically hire PGP for alarm response include offices, warehouses, restaurants, banks, construction sites, industrial facilities, car dealerships, equipment rental companies, residential neighborhoods, and other properties that are usually vacant at night. No matter what time — day or night — Professional Guard & Patrol can respond to your alarm calls quickly and professionally.
- 24/7 alarm monitoring coordination
- Priority on-site response from nearest patrol officer
- Property assessment and securing
- Law-enforcement coordination
- Detailed response and incident reports
- Temporary guard coverage until your staff arrives (if needed)
- Direct coordination with your alarm system provider
Built for results
Every deployment is staffed, supervised, and documented to the same standard — whether you need one officer or a full team.
Fastest Possible Response
We dispatch the nearest patrol officer in our fleet the moment your alarm activates — typically arriving within minutes, faster than waiting for police response to a commercial alarm.
24/7 In-House Dispatch
Our own in-house dispatchers are on duty around the clock — not a third-party call center — enabling immediate response decisions without delays.
Full Property Assessment
On-site officers assess the alarm cause, inspect the facility, clear the property, and take whatever action is necessary to secure the premises before leaving.
Alarm System Coordination
We work directly with your alarm system provider to streamline notifications, ensure accurate dispatching, and minimize false-alarm fees.
Detailed Incident Reports
After every response, you receive a detailed incident report in a pre-specified format, keeping you informed of exactly what happened and what action was taken.
Why choose us for alarm response service
Faster Than Police
Unverified commercial alarms are often assigned low priority by police dispatch in large cities. Our dedicated response fleet gets to your property faster.
Cheaper Than You Think
Our alarm response service is more cost-effective than most business owners expect, especially when compared to the losses a slow or absent response can cause.
Temporary Guard Option
If needed after an alarm response, we can leave an officer on-site temporarily until your own personnel can arrive to take over.
Common questions
When your property alarm triggers, your alarm monitoring company notifies our 24/7 dispatch center immediately. We dispatch the nearest mobile patrol officer in our fleet to your site to perform a thorough security inspection and secure the property.
Because we have dedicated patrol units stationed across the area, our response time is significantly faster than waiting for local police dispatch. Officers typically arrive within minutes of receiving the alert.
No, you do not! We work directly alongside your existing alarm provider. Simply instruct your monitoring service to list Professional Guard & Patrol as your primary keyholder/responder upon alarm activation.
Our officer will inspect the perimeter and facility, confirm that the site is safe, reset the alarm if authorized, and log a detailed incident report so you avoid expensive city police false-alarm fees.
Request your free security assessment
Tell us about your site and we'll recommend the right mix of armed security guards coverage — with no obligation.
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